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Cancellation/Late Policy:
We ask that you give us 24 hours notice for cancellations of any training session or group training / sports classes. Any missed sessions (no shows) or late cancellations (made less than 24 hours of timeslot) will be charged in full and NOT credited towards another session.
Understanding that there are circumstances in which a 24-hour cancellation is impossible, you'll be allotted ONE last-minute cancellation per package of sessions.
The trainer/coach reserves the right to REQUEST adjustments to schedule due to other clients cancellations in order to condense empty time slots.
In the case of the trainer/coach last minute cancellation the client will NOT lose the session of course, the session will simply be postponed. The trainer/ coach reserves the right at his own disgression, in extreme situations to reward client with an extra free session in the case that the trainer/coach has to make a last minute cancellation.
Sessions that are cancelled before 24 hours of timeslot may be rescheduled.
If you are more than 15 minutes late, your session is considered a 'no show,' and you will be charged for the full session. If you are late (less than 15 minutes) then you'll be given a condensed workout or class within your allotted timeslot.
* Sorry, there are no refunds. Please respect this policy. Thank you.
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Sign and Date
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